FAQ

Shipping Information

U.S. SHIPPING

We offer free standard shipping for all domestic orders over $100 (U.S. only).

Every purchase is made to order and most orders are manufactured and shipped within a week.

In any rare case that there is a delay, be rest assured that you will always be notified.


INTERNATIONAL SHIPPING

We currently offer DHL Worldwide Shipping for our international shoppers! Shipping and customs will be paid through our shoppers


TRACKING ORDER NUMBER

Once your order is shipped, you will receive a shipping confirmation email and tracking number that you can use to track its journey to you.




Returns, Exchanges, Refunds

RETURNS 

We offer returns within 15 days of the delivery of your order. To be eligible for a return, product must be unharmed, not worn, unaltered, and free from any odors with all the tags still attached.

We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition

Buyer is generally responsible for the return shipping cost and the original shipping cost will be deducted from the total refund, unless product received was wrong or defective from us. 

Sale items marked “Final Sale” may not be returned or refunded. 

EXCHANGES

We do not currently offer exchanges at this time. Every purchase is made to order and sizing for all products is listed on the product page. Please refer to the sizing charts. 

REFUNDS

Refunds will be issued upon receiving returns and inspection. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. 

Please allow approximately 5-10 business days for refunds to reflect on your account, depending upon the bank.

All refunds will be returned to the original form of payment.

Contact us for a return and/or exchange at hello@kngsandkwns.com with your Order # on the subject line. 


LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund within 10 days of sending back the product, first check to see if you have received a refund notification from KNGS & KWNS. If you have, double check your bank account to make sure it hasn’t appeared yet.

Then contact your credit card and/or bank company, it may take some time before your refund is officially posted to your account.

If you have done all of this and still have not received your refund yet, please reach out to us at hello@kngsandkwns.com


RETURNING A GIFT

If the product was marked as a gift when purchased and shipped directly to you, you may return the item within 15 days of purchase. You will receive a gift card via email for the value that the item is marked at the time your return. If you’d like to return a gift, please reach out to us at hello@kngsandkwns.com and we will get that return started for you.


WRONG OR DEFECTIVE PRODUCT

We sincerely apologize if the product you received was wrong or defective. Please reach out to us at hello@kngsandkwns.com with pictures of the wrong or defective product and we will quickly resolve the problem.


Proceeds & Non-Profits

NON-PROFIT ORGANIZATION PARTNERSHIPS

We partner with and give to various non-profit organizations that we have personally researched and vetted. Depending on the product and/or collection certain Non-profit Organizations will be named and have a certain percentage of proceeds going towards them. At least 10% of the product sales proceeds will go towards to different Non-Profit Organizations. You can also subscribe to our mailing list or contact us to find out where your proceeds are going to, to ensure that each product you purchase, a portion of the sales goes back to the community and support its cause and purpose.